Generic selectors
Exact matches only
Search in title
Search in content
Filter by Categories
Bigrock
Blogging
Email Marketing
Saas Software
Search Engine Optimization
Software & Services
Technology
Uncategorized
WordPress Plugins
WordPress Themes

Top 8 Customer Support Ticketing System for WordPress (Free & Paid)

Customer Support Ticketing System for WordPress

Having a satisfied customer for the success of any service-oriented business is very important. A customer support ticketing system for your business can help you to get connected with your customers and solve their issues. The customer support ticketing system for WordPress websites helps you to maintain a database of customer queries and help them with their queries.

If you are also looking for a plugin with a customer support ticketing system for WordPress then continue reading this blog. Here we are going to tell you 8 free and paid customer support ticketing system for WordPress.

Top 8 Customer Support Ticketing System for WordPress

WP HelpDesk

Customer Support Ticketing System for WordPress

WP HelpDesk software is paid customer support ticketing software that allows you to manage customer support from the WordPress website. All you have to do is install it on your WordPress website and configure the settings and then you can use it.

Features
  • With its Email Piping addon, you can easily connect your email address with WP Help Desk software.
  • It supports Ninja Forms, WooCommerce, and Easy Digital Downloads.
  • The process to set up is easy and its user interface is also user-friendly.
Pricing and plan

Standard: The charge for this plan subscription is $99/ year.

Professional (Bundle): $199/ year is the charge for this plan.

Concierge (Bundle): To subscribe this plan you will have to pay $999.

Support Board

Customer Support Ticketing System for WordPress

Support Board is a powerful premium WordPress plugins for customer support ticketing systems. Using WordPress plugin, you will get features of live chat, video chat, and voice chat. It has a customizer feature that lets you customize the appearance of this plugin with a visual composer page builder.

Features
  • With its real-time tracker, you can track customers and visitors.
  • It has an advanced reporting feature.
  • It supports multiple languages.
Pricing and plan

Support Board doesn’t have multiple plans like other tools. It just has one plan which you have to pay once and the price for WordPress is $59. In this plan, you will get Lifetime license, Main plugin, Lifetime updates, 6 months premium support, and WP version.

JS Support Ticket

Customer Support Ticketing System for WordPress

JS Support Ticket is a WordPress plugin with high-quality features and effective tools. It also has a free version that helps visitors and customers to create tickets from your site. You can sort tickets on the basis of various options like ticket priorities, by date, by title, and etc.

Features
  • You can enable email notifications to get notified every time a new ticket is received.
  • You can also edit the tickets and change the order of ticket fields.
  • It provides beautiful designs and layout that you can use in listing the tickets and display all the information regarding tickets.
Pricing and plan

You can download its free version from WordPress.

Basic: $69/year is the price for this plan. This plan will provide you Ticket Actions, Agents, Ticket Auto Close, etc.

Standard: To buy this plan you will have to pay $99/year. This plan offers Export, Announcements, Internal Mail and everything in basic included.

Professional: This plan will cost you $149 and you will get Feedback, Knowledge Base, Merge Tickets with everything in standard included.

Help Scout

Customer Support Ticketing System for WordPress

Help Scout is another helpful customer support ticketing solution that you can use on your WordPress sites. With the help of the Help Scout plugin, you can keep track of your team’s performance. It’s easy to use interface which makes it a good choice for beginners and you can easily train your team to use it.

Features
  • This plugin allows you to use more than 50 voice mail services.
  • It can be easily integrated with live chat plugins and the livechat will be stored on the customer profile.
  • This tool is very helpful in teamwork. One team member can pick up the work where another has left off.
Pricing and plan

Standard: Its standard plan will cost you $20/month in which you will get 3 Mailboxes, 1 Docs site, Reports, Automated Workflows, etc.

Plus: The price for this plan is $35/month and the features that you will get in this plan are Custom Fields, Teams, HIPAA Compliance, and all the features of the standard plan.

Company: This is a customizable plan and to purchase this plan you will need to contact Help Scout’s team.

With every plan of Help Scout, you will get a free 15 day trial.

Zendesk Support

Customer Support Ticketing System for WordPress

Zendesk is a plugin that provides a customer support ticketing system for the WordPress users. If you are looking for plugging to manage the high volume of customer tickets then this plugin can be a great option. It also provides resources for reading tips and tricks.

Features
  • This is a user-friendly tool that can be set up easily.
  • With Zendesk you can handle multiple channels like email, text, calls, chat in one place.
  • It allows integration with other tools.
Pricing and plan

Suite Team: $49/agent/month is the price for this plan which is billed annually.

Suite Growth: This plan will cost you $79/agent/month which will be billed annually.

Suite Professional: This plan’s price is $99/agent/month and billed annullly.

It also offers a free trial on every plan.

Support Candy

Customer Support Ticketing System for WordPress

With Support Candy¬† WordPress plugin’s free version, unlimited tickets can be created. It uses 100% ajax functionality which helps it to work smoothly and fastly. With this plugin, you can create any type of custom field.

Features
  • Support Candy gives you the functionality to attach any file along with tickets.
  • You won’t have to pay per-agent charges like many other support services.
  • It also allows visitors to create tickets without having an account on your site.
Pricing and plan

Free: Free version of this tool allows you to export tickets and many other features. You can use this version for a lifetime which means there is no limited time restriction for this plan.

Starter: The starter’s pack pricing is $39.99 yearly which offers features like Email piping, Assign agent rules, and many other features with all the features of the free version.

Econom: The cost for this plan is $49.99 yearly and features with this plan will be Timer, Schedule tickets, Knowledgebase integration, FAQ Integration, and all the features of the starter plan.

Standard: To subscribe this plan you will need to pay $59.99 yearly. Features with this plan are Usergroups, Advanced reports, Woocommerce integration, etc, with all the features of econom plan.

Awesome Support

Customer Support Ticketing System for WordPress

Awesome Support is another free WordPress plugin for the customer support ticketing system. You can also purchase its additional features with its paid plans. You can easily download its free version from WordPress official directory.

Features
  • This tool allows attaching multiple files with tickets.
  • You can control the maximum file size to upload.
  • It allows you to store files in most cloud services.
Pricing and plan

For the free version, you can go to the WordPress site (WordPress.org) and download its free version from there.

Standard: Standard plan’s cost is $149/Year under which you will get Unlimited Tickets, Unlimited Agents, Unlimited File Attachments, and many other features.

PRO: To subscribe this plan you will have to pay $229/Year. PRO plan will provide you Unlimited Tickets, Unlimited Ticket History, 1 Year Support & Updates, Email Support, etc.

Enterprise: This plan of Awesome Support plugin will cost you $289/Year. The features you will get with this plan will be Unlimited Tickets, Unlimited File Attachments, Email Support, Automatic Ticket Close, and many other features.

Agency: The cost for this plan is $409/Year under which you get 1 Year Support & Updates, Custom Fields, Issue Tracking, and many other advanced features.

LiveAgent

Customer Support Ticketing System for WordPress

Live Agent is last but not least customer support ticketing system for WordPress that provides great features to support customers in one place. This is a robust helpdesk solution that will allow you to work with multiple brands and languages.

Features
  • Apart from WordPress, it can also integrate with Wix, Drupal, Bigcommerce, Shopify, MailChimp, etc.
  • It has an automatic ticket distribution feature that helps you to find how many tickets, chats and calls your agents are managing.
  • When you receive multiple tickets for the same reason then you can merge the tickets.
Pricing and plan

Free: Its free version offers you 7 days ticket history, 1 chat button, 1 email, 1 phone etc.

Ticket: The price for this plan is $15/agent/month and in this plan, you will get Unlimited ticket history, API+integration, advanced reporting, etc.

Ticket+chat: The price for this plan is $29/agent/month. The features on this plan will be the Unlimited chat button, real-time visitor monitor, feedback management, etc, and all the features of the ticket plan.

All-inclusive: This plan’s price is $39/agent/month. In this plan, you will get all the features of the Ticket+chat plan and apart from that, you will get call-center support, Video call, IVR, etc.

Conclusion

According to our research, these were the top 8 customer support ticketing system for WordPress that you can consider if you are looking for a customer support ticket system.

We hope you liked this article and find this article helpful.

Comments and Responses

Your email address will not be published. Required fields are marked *